FAQ

Learn more about Food Souq via our Frequently Asked Questions a page. If you have further questions feel free to send us a message.

What is Food Souq Marketplace?

It is a platform for Muslim consumers to be able to access a wide variety of halal friendly food & drinks.

Think of it as a digital version of a food market, with many vendors selling tasty food & drinks.

You can shop in one place and enjoy the variety from the comfort of your home, knowing all items are halal friendly.

What is meant by Halal Friendly?

'Halal Friendly' is our term for grouping products which are suitable for a halal diet.

We feel this term covers products which are typically stated as 'halal' and other products which may not but do need to halal suitable (e.g. sauces, pastes etc.)

All meat products will be halal certified, with the certifications stated.

Non meat products may not be halal certified, however we will check ingredients to ensure they are suitable for a halal diet.

Will I need to place separate orders with each vendor?

No - the beauty of a marketplace means you will be able to purchase from multiple vendors from one place and make one payment.

No longer need to visit multiple websites or send multiple IG messages to order.

Please see question regarding delivery.

Which areas will delivery be available for?

We will be working with vendors who deliver nationwide.

There may be some vendors who only deliver locally, which will be clearly stated. However our aim is to work with all vendors to support them with nationwide delivery.

How will delivery work?

In the initial phases each vendor will fulfil and delivery orders directly. This will mean your items may be delivered at different times, each vendor page will state their average delivery timescales.

As we grow and expand our services we will be reviewing this approach.

How much will delivery cost?

To start with the cost of delivery will be set by each vendor and if purchasing from multiple vendors you will pay multiple delivery fees.

We do work with vendors to help keep the cost of delivery to a minimum.

We are working on trying to find a solution to reduce delivery costs and where possible combine the costs.

What type of products will be available?

On the Food Souq Marketplace you will be able to purchase a variety of food & drink products, to fill your cupboards, fridges and freezers.

We have sourced brands & products who sell:

  • Fresh meat / poultry
  • Spices
  • Sauces
  • Cold meats
  • Snacks
  • Sweet
  • Ready meals
  • Drinks
  • & more

How can I sell my products on the marketplace?

If you are interested a vendor on our marketplace send us a message via the contact form and a team member will follow up.